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CONTACT US & FAQ

DON’T BE SHY…CALL US OR DROP A NOTE. WE’RE HERE TO HELP!

CALL

877 718 2121

Wholesale: x 808

Media: x 801

RETURNS

ATTN: Chase 54

10049 NW 89 Ave

Bay 5 Medley, FL 33178

FREQUENTLY ASKED QUESTIONS


ORDERS

WHAT IS THE STATUS OF MY ORDER?

To check on the status of an order, sign into your account on Chase54.com using the email address and password you used during checkout. From there, click “Orders” from the menu and you’re good to go.

HOW DO I CHANGE OR CANCEL MY ORDER?

No problem. Give us a call at Customer Care Toll Free: 877.718.2121 during our regular business hours, Monday through Friday 8:00 AM to 5:00 PM Mountain Time, or email us at customersupport@chase54.com and we’ll be happy to help.


SHIPPING, RETURNS, AND EXCHANGES

DO YOU OFFER FREE SHIPPING?

Only for all U.S. orders over $100, we offer free Priority or Ground shipping.

HOW LONG DOES IT TAKE?

Our shipping rates will be calculated in real-time with available carriers such as USPS, UPS, and FedEx. You will be contacted by email with a tracking number when your order leaves our Order Fulfillment Center.

A customer signature is required for deliveries, gift card orders and all shipments over $500 as well as all Express Mail / Overnight deliveries.

Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email within 2 business days.

DO YOU SHIP INTERNATIONALLY?

We currently ship to the US and Canada, as well as various locations in Latin America, North America, Europe, and Asia. You may view the available “Ship To” addresses in the Shipping Address step of checkout. For other requests outside the US and Canada, please submit an email request to customerservice@chase54.com and we will advise if we can ship to your location. You are responsible for any tariffs, duties, or customs associated with your purchase.

Free shipping is not valid on international shipments.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT.

WHAT IS YOUR RETURN POLICY?

If you don’t love your purchase, no problem. Return the item(s) in its original condition within 30 days.

To receive a refund based on the purchase price of the item(s) and back to the original form of payment:

1. All merchandise must be returned within 30 days of the original purchase date.

2. The merchandise must be in saleable condition with tickets attached.

Final sale items are not returnable.

WHERE SHOULD I SEND MY RETURNS?

Send your return using a trackable carrier. Keep a record of the return tracking number for future reference. Include a note with your order stating why you are returning the merchandise.

You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.

If you choose to use a different return method or you no longer have the prepaid label, please return your item to the following address:

Attn: CHASE54

12608 NW 115th Ave

Medley, FL 33178

HOW CAN I EXCHANGE MY ORDER?

If you ordered an item and would like exchange it for another size or color, or a different item within the designated return period, please return it as specified above in the returns section. We’ll be happy to ship the desired items. You’ll be responsible for any difference in price between items returned and desired items if the cost is greater than the items you’ve sent back.

For all other inquiries, please call Customer Care Toll Free: 877.718.2121 during our regular business hours, Monday through Friday 8:00 AM to 5:00 PM Mountain Time.

WHAT IF MY ITEMS ARE DAMAGED?

Give us a call at Customer Care Toll Free: 877.718.2121 during our regular business hours, Monday through Friday 8:00 AM to 5:00 PM Mountain Time, or email us at customerservice@chase54.com and we’ll be happy to help.

Be aware that preference returns may incur a shipping and handling charge of $6.95 or 5% (whichever is greater) of the returned item(s) purchase price. Preference returns are returns that are made for any reason other than damaged or defective merchandise.

CHASE54 reserves the right to determine eligibility for refunds, and to update this policy at any time without notice.


RETAIL

Chase54 can be found at your favorite retailers, including:

Pebble Beach - https://www.pebblebeach.com

Bethpage Golf Club - https://www.bethpageproshop.com

Whistling Straights - http://www.americanclubresort.com/golf/whistling-strait

Pete Carlsons - http://www.petecarlsonsgolf.com

Alex Andrite - http://www.shopalexandrite.com

Haggin Oaks - http://www.hagginoaks.com

Robert Trent Jones Golf Trail -http://www.rtjgc.com

Incline Village -https://www.yourtahoeplace.com/golf-incline

TGW - http://www.tgw.com

Palm Beach Golf Center -http://www.palmbeachgolfcenter.com

La Cantera Resort -http://www.lacanteragolfclub.com/index.php

Hyatt Lost Pines Resort -http://lostpines.regency.hyatt.com/en/hotel/home.html

Golf Club of Houston -http://www.golfclubofhouston.com

The Villages -http://www.golfthevillages.com

Pro Golf Seattle -http://www.progolfseattle.com/?gclid=CP2E-ZaP8c0CFQ8yaQodYvUGYQ

Wailea Resort -http://www.waileagolf.com

New York Golf Center - https://www.nygolfcenter.com

Traditional Golf Properties - http://www.traditionalclubs.com

Boca Hotel and Resort - http://www.bocaresort.com/play/golf/

Austads Golf Shops - http://austads.com


MEDIA INQUIRERS

Please contact 877.718.2121 X801 or amy@chase54.com


WHOLESALE

Please call customer service to find a sales location near you 877.718.2121 x 808 or customerservice@chase54.com